• Google
  • Daimler
  • unicredit
  • lufthansa
  • continental
  • europarl

Why is Customer Experience important?

image description

Customer experience will overtake price and product as the key brand differentiator by the year 2020

Walker, 2013
image description

55% of customers would cease buying from a company that provides poor customer service

American Express
Global Customer Service Barometer, 2012
image description

Companies that excel in the customer experience grow revenues 4%–8% above their market

Bain, 2015

How you benefit from collecting customer feedback

  • image description

    Increase customer satisfaction

    Satisfied customers become loyal customers, loyal customers become brand advocates. Win-win.

  • image description

    Boost customer loyalty

    You know the drill: Acquiring a new customer is significantly more expensive than keeping one.

  • image description

    Get actionable feedback

    Stay in the loop with our omni-channel feedback solution to cover the entire customer journey.

  • image description

    Accelerate revenue growth

    Customer retention, cross-selling, and word of mouth have a notable impact on your bottom line.

HONESTLY COVERS YOUR ENTIRE CUSTOMER JOURNEY

Collect feedback at every customer touchpoint

Customer Success Surveys

Improve your customer lifetime value

Making your customers as successful as possible is key to building a healthy and growing business. Successful customers not only stick to your product or service, they are also happy to spread the word about your company.

This is why it is crucial to measure customer satisfaction and customer loyalty through metrics like the Net Promoter Score (NPS). Measuring metrics like satisfaction and word-of-mouth lets you keep an overview of your customer relationships and more importantly, enables you to predict and prevent customer churn.

image description
Customer Service Surveys

Monitor service quality

Improved service quality is correlated with profitability and long-term economic competitiveness. In simpler terms, happy customers and good customer relationships are a key ingredient for becoming a market leader.

Metrics like CSAT (Custamer Satisfaction) and NPS (Net Promoter Score) are industry standards to accurately measure overall satisfaction with customer service. These metrics combined with feedback collected from more specific questions let you know exactly which customer service areas need improvement.

image description
Sales Surveys

Level up your sales organization

Collecting relevant feedback at every step of your customer’s buying journey can greatly enhance sales performance. With every won and lost customer, your sales force becomes more knowledgeable and more successful.

Measuring customer satisfaction as well as gaining insights into why customers have been won or lost will tell your sales team what approaches work best and significantly improve their win rates.

image description
Product Feedback Surveys

Know what customers think about your product

Your product is the core of your business that has the most interactions with your customers. Therefore, product quality and product design are the cornerstones of customer experience.

Measuring product quality, likelihood to recommend or user experience lets you inform your product development. This data-driven approach will not only lead to more clarity of how your product is perceived, but will ultimately let you prioritize the most important features and fix product defects faster.

image description
Marketing Surveys

Do market research like a pro

Marketing surveys are a powerful instrument to get a better picture of who your customers are, what they think about your product or service, and what preferences they have.

With the insights gained from marketing surveys, you are able to base your marketing campaigns and strategies on actual research, create your ideal personas, and survey aspects like brand perception or buying behavior. Thus, giving you all the data you need to scaling your marketing activities profitbably.

image description
Conference Feedback Surveys

Collect feedback on conferences and events

Conferences and other events that require a lot of planning and organizing can benefit greatly from attendee feedback surveys, either before, during or after the event.

With conference surveys you can measure overall satisfaction, rate speakers and talks, collect feedback on service quality, or simply get to know your audience better. All these insights let you significantly increase the impact of your next conferences and other events.

image description
image description

The leading feedback terminal to collect customer feedback

Learn more
image description
Dashboard & Reporting

All the data you need in one dashboard

  • image description

    Monitor NPS, CSAT metrics or your custom KPIs in one dashboard

  • image description

    Segment results by your company locations

  • image description

    Benchmark yourself against your industry

Learn more
Honestly serves leaders from all industries

We’ve got you covered

  • image description

    Airlines & Transportation

  • image description

    Academic Institutions

  • image description

    Financial Services

  • image description

    Healthcare

  • image description

    Automotive

  • image description

    Retail

  • image description

    Gastronomy

  • image description

    Government

  • image description

    Tourism

Our clients

Top brands all over the world choose Honestly

  • Google
  • Daimler
  • unicredit-white-2x
  • lufthansa
  • continental
  • europarl
image description
image description

Supercharge your employee engagement with Honestly.

Request a demo