Customer Feedback

Measure and increase customer satisfaction
through feedback management via app & terminal

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Manager Dashboard

Your tool for customer feedback and satisfaction analyses.

Conduct standard surveys to compare yourself to the industry benchmark or create individual customer questionnaires – the decision is yours.

Collect feedback from customers either via stationary feedback terminals or web-integration.

Whether you want to measure your customer satisfaction through continuous Net Promoter Score® surveys, respond to qualitative feedback, or conduct more complex analyses – there are no boundaries.

Feedback Terminal

Feedback Terminal

Collect customer opinions – directly on the spot.

Stationary feedback terminals are the perfect tool for location-based surveys – complaint management and suggestion system combined in one elegant place bound measuring instrument.

Whether in retail, gastronomy or at trade shows – show your customers and visitors that your company has an open ear!

Individually configurable surveys make the modern touch screen terminal the ideal survey tool for all needs.

Try us for free. Just two clicks.

Feedback Webapp

Web Integration

Surveys on the web
– simple & flexible.

Need more flexibility? With the web integration of questionnaires, you can determine the feedback channel yourself.

Use the web integration on your own devices or send feedback requests simply by using a link in e-mails and other chat services.

Also possible as a simple QR code: The ideal solution for obtaining feedback via receipts, flyers or websites.

Thomas Storbeck
Lufthansa AG / Customer Experience & Innovation

“Service quality and customer satisfaction at the highest level is crucial for premium offerings. That’s why we use feedback terminals from Honestly at our airport locations, such as lounges and check-in areas. With these, we measure and analyze the satisfaction of our top customers and collect relevant data relevant to market research.”

Book a demo with us