Longing for more Reporting and Analytics

CleverShuttle recognized the need for employee surveys early on and began using a different online survey tool, but its reporting and analysis capabilities did not meet the company's needs. So it was up to Jerome Neuhaus, Project Manager at CleverShuttle, to find a more suitable solution. Above all, the new solution needed more comprehensive and detailed reporting features. When searching the web, Mr. Neuhaus came across Honestly and thus the solution to the problem mentioned above.

Honestly's Concept is Appealing

The trial month convinced CleverShuttle and the company decided to begin by using Honestly's Pulse Survey to get an impression of the current situation of employee engagement in the company. The pulse survey systematically covers key topics and thus offers a meaningful overview. Strengths and weaknesses of the company can be identified quickly. Although CleverShuttle initially chose the monthly survey cycle, Mr Neuhaus is also convinced of the principle of the weekly survey:

"I think the weekly pulse survey is very good due to the short response time. Even when we had a larger amount of questions, it was only a matter of five minutes, at most. You can always do that in between.“

Once the results of the pulse survey are assessed, CleverShuttle uses these findings to carry out focus surveys. For this purpose, Mr. Neuhaus set up a custom survey covering the most important topics.

As part of this survey, employees are now asked approximately 13 questions every month. The questions can be answered on a scale from 1 to 10, by which Mr. Neuhaus aims to show even small changes in satisfaction. In the reporting view, the results are sorted into three different categories: Advocates, Undecided and Critics.

"I find that you can quickly see what's going on in the reporting view, due to the red, yellow and green bars. It clearly shows how positively or negatively employees respond to certain questions.“

There are also many other options for displaying survey outcomes. For each question, the results can be displayed in different graph types. Each dashboard can be customized to the individual needs of the customer.

"I think the detailed depiction of the survey results is great. The fact that you can configure how the results are displayed for each question is very helpful and enables in-depth analyses."

Unexpected Findings and Effective Solutions

The accuracy of the survey data has already enabled CleverShuttle to introduce key employee engagement initiatives. This is also due to the positive response of the employees, which is reflected in the high participation rate.

"We had a very high participation rate of 80% from the beginning. We didn't expect that. This, of course, makes the results all the more representative."

Thanks to the filtering capabilities in the reporting dashboard, CleverShuttle management immediately spotted a prominent metric: The female employees of the company tended to be more dissatisfied than their male colleagues. To get to the bottom of the matter, the management quickly scheduled a meeting with all women in the team. The aim of the meeting was to find out where there is potential for improvement, how processes can be optimized and how general satisfaction can be increased.

"Thanks to the actions we derived from this meeting, the satisfaction of our female colleagues reached the same level as that of our male colleagues in most respects and even surpassed it in some areas."

CleverShuttle receives valuable information through regular surveys:

"Honestly gives us insights we didn't have before. Some things were quite fascinating. There were a few questions where we thought that we already knew the answer beforehand. Often, however, the results were very different than what we had expected."

The solution met all of CleverShuttle's expectations and Mr. Neuhaus would definitely recommend Honestly.